I find those kinds of chatbots useful, but those aren’t the ones I encounter 90% of the time. Most of the time, it’s a chatbot that summarizes the help articles I just read, giving faulty interpretations of the source material, that then goes on to never direct me to a real person unless I tell it multiple times that the articles it’s paraphrasing aren’t helping. (and sometimes, they have no live support at all, and only an LLM + support articles)
Wait, it’ll actually let you use local LLMs?
That would legitimately help me out. I use LLMs a lot for simple data restructuring, or rewording of explanations when I’m reading through certain sources. I was worried they would just do a simple ChatGPT API integration and have that be the end of it, but maybe this will end up being something I’d actually use.